Given the current situation, where airlines, some of them in bankruptcy, are dropping and changing routes, you simply need to assume they forgot to call you if an itinerary changed or got canceled. Don't assume they'll take care of you if they do change the schedule, and don't assume that what you booked, especially on an award ticket, is what you will actually fly. It's a difficult time for airlines, and that makes it a difficult time for travelers.
More Quotes from Joe Brancatelli:
Oh, and remember the near meltdown at United, struggling with labor problems and bad weather in the summer of 2000 Some weeks, ... they were running 25 percent on time. There were planes and crews and passengers scattered all around the world there were business travelers sleeping at O'Hare.Joe Brancatelli
No one should ever be doing anything goofy to get a mile, ... Flyers shouldn't be charging on an airline credit card that's charging them 14 or 15 percent interest, or 20 percent interest, because you can never win that game.
Joe Brancatelli
That not only will make it less convenient for you to fly, it will mean less opportunity for you to cash in your frequent-flier miles. In the weeks and months to come, it can only get worse, not better.
Joe Brancatelli
Who gets to decide what an 'extraordinary circumstance' is The airline. If airline says no, then what rights do you have You have to take them to court.
Joe Brancatelli
The airlines go out of their way for the first two or three days after a bankruptcy filing to convince you it's going to be business as usual.
Joe Brancatelli
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