It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.
More Quotes from Rob Bois:
The idea behind Software as a Service is ultimately that the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility.Rob Bois
The hosted model has reinvigorated a market that has failed to grow over the past several years, ... The hosted category has changed the whole perception of customer management with faster implementations, quicker time to value and easy customization.
Rob Bois
Onyx says they have a poison pill in place, though I haven't seen it yet. It seems like an extreme method, but it could happen.
Rob Bois
It is very tightly integrated with Outlook and it will shift the landscape in the CRM business.
Rob Bois
The small to midsize business segment is a very large part of the hosted market, ... Software-as-service lets companies get CRM in place quickly without having to raid the I.T. budget to do it.
Rob Bois
But each company has varying degrees of adherence to Web-services standards and varying methods of supporting those systems.
Rob Bois
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