They've been hinting at this for nine months. Given that amount of time, you might have expected a broader offering. This is not even full-blown SFA. It's really just contact management.
More Quotes from Rob Bois:
It is very tightly integrated with Outlook and it will shift the landscape in the CRM business.Rob Bois
Salesforce.com is selling an on-demand model that gives customers the ability to roll out a CRM deployment quickly and easily and then scale that deployment either up or down to meet their business needs, ... So far, small and midsize businesses have taken the best advantage of that, but we are starting to see larger companies that are seriously evaluating an on-demand model.
Rob Bois
For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. Microsoft might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity.
Rob Bois
If Microsoft would put its stake in the ground on this, it could definitely make a pretty major impact in this business,
Rob Bois
There are several drivers in this market. One surprise has been larger enterprises that want CRM for a branch office or a department. Also, there are so many big players in the market now that it's been creating interest in hosted services.
Rob Bois
It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.
Rob Bois
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