Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
More Quotes from Arthur Levitt:
Our role is to maintain and monitor a framework in which fair competition can flourish.Arthur Levitt
These issues are not academic or peripheral -- they directly affect every mutual fund investor. ... One word above all must define a fund's overall management structure. That word is accountability. And, without strong independent directors, accountability is nothing more than words on a page.
Arthur Levitt
We have an opportunity today that we may not have again in our lifetime, to realize the vision for a true national market system,
Arthur Levitt
Once again, stock markets have been threatened with extinction for almost 75 years, and I have found that stock markets are harder to kill than roaches.
Arthur Levitt
The SEC is launching more investigations into more big companies than ever before, ... The list of targets includes plenty of Fortune 500 players, including Bankers Trust, Cendant, Waste Management and W. R. Grace.
Arthur Levitt
I've had my dream job. I have been able to work on issues that I have been deeply passionate about since I first began my career in the securities business nearly 38 years ago,
Arthur Levitt
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