Before a prominent Western presence in China, surly waiters and surly salesclerks were pretty much what you'd expect. Nowadays, the five-star hotels in China are every bit as good as five-star hotels in Hong Kong and Tokyo which means much better than the U.S.
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It's a very important policy statement that clears the air and brings clarity to the issue. I think it will greatly enhance the U.S.-China relationship.George Koo
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