Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. ... If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.
More Quotes from Jeffrey Pfeffer:
Every day, every hour, every minute, they're adjusting in real time.Jeffrey Pfeffer
Readers Who Like This Quotation Also Like:
Based on Topics: Efforts QuotesBased on Keywords: customer-facing
The whole world is about three drinks behind.
Humphrey Bogart
One of the most important days of my life was when I learned to ride a bicycle.
Michael Palin
I see some some of these other guys, and they're wearing the hats and the jackets and saying the words and they're relating and they're picking. But there's something missing.
Jessi Colter